Free Spirit Campervans Wins AutoTrader’s Highly Rated 2025 Award
Here’s Why It Matters
We’ve always said that buying a campervan is more than a transaction; it’s the start of a lifestyle. A new chapter. A road that leads to freedom, adventure, and unforgettable memories. That’s why we put everything into making each customer journey just as memorable as the miles they’ll travel in their van.
And now, our customers have spoken.
We’re absolutely thrilled to announce that Free Spirit Campervans has been awarded the Auto Trader Highly Rated 2025 accolade, a recognition given only to dealerships that go above and beyond in delivering consistently excellent service. This award is a testament to our commitment to quality, customer care, and the unique features of our campervans that set us apart in the industry.
This isn’t just an award for us. It’s a powerful reminder of why we do what we do, and who we do it for.
What Is the Auto Trader Highly Rated Award?
Auto Trader is the UK’s leading vehicle marketplace, with millions of people relying on their platform to find trustworthy dealers and quality vehicles. Their Highly Rated award is designed to highlight retailers that have:
- Maintained a 4-star average or higher over the past 12 months
- Responded to at least 95% of all negative reviews (1–2 stars)
- Achieved a strong percentage of reviews relative to sales
- Collected at least 10 verified reviews
In other words, it’s not something you can buy or apply for. It’s earned through consistent performance, honesty, and genuine customer care, and it’s all verified through honest reviews from real customers.
What This Means for You, Our Future Customers
If you’re browsing for your first (or next) campervan, you already know how important trust is. A campervan is a big investment, emotionally and financially. You want to know that you’re in safe hands. The vehicle is top quality. That the team behind the sale actually listens, responds and supports you before and after the keys are handed over.
This award is your assurance.
It means that people like you came to Free Spirit Campervans, found their dream vehicle, and drove away happy, so happy that they took the time to leave a positive review.
It also means that when things don’t go perfectly (we’re all human, after all), we respond. We put things right. And we do it with the same passion we put into every campervan that leaves our forecourt.
Why Reviews Are Everything in Our World
We don’t just view customer feedback as ‘nice to have’. We treat it as a vital part of how we grow, improve, and evolve.
Over the past 12 months, we’ve made it our mission to reply to every review, especially the tricky ones. It’s easy to celebrate the five-star ratings (and yes, there have been a lot!), but what really matters is how a business handles the difficult moments.
That’s why Auto Trader’s criteria include response rates to negative reviews. It’s not about being perfect, it’s about being honest, responsive and committed to doing better. We take any negative review as an opportunity to improve and ensure our customers’ satisfaction.
What Made This Year So Special?
Here’s the thing: we’ve had an incredible year at Free Spirit Campervans.
We’ve expanded our stock, introduced more ULEZ-compliant campervans than ever before, and welcomed more solo adventurers, young couples, retirees, and families into the Free Spirit family. Every vehicle has been hand-selected, carefully checked, and matched to the right person with care.
And behind every single sale? A real conversation. A face-to-face chat where we took the time to understand what someone truly needed from their camper, not just their budget, but their lifestyle, future plans and sense of freedom.
This award is the result of all that effort. It’s validation from our customers that we’ve got it right, and motivation to keep pushing forward.
Real Pride, Real People
One of our favourite things about campervan culture is the community that comes with it. This award wouldn’t exist without the incredible people who’ve shared their journeys with us, from epic road trips across Europe to peaceful weekends in the Lakes.
It also wouldn’t exist without the team behind the scenes here in Chichester, who live and breathe this lifestyle. Whether it’s the pre-delivery technicians, the sales team, or the admin pros who keep everything moving, every member of our crew deserves a massive pat on the back.
What’s Next for Free Spirit?
We’re not resting on our laurels. In fact, we’re using this award as a launchpad for even more.
Over the coming months, we’ll be:
- Expanding our campervan stock to include more automatic and low-mileage models
- Having new customer reviews & real stories showcased on our website, so you can see real stories and honest feedback
- Continuing to focus on sustainability with more ULEZ-friendly vehicles
https://freespiritcampervans.co.uk/ulez-compliant-campervans-2/
Thinking of Buying Your First Campervan?
This might be the perfect time.
Whether you’re dreaming of vanlife freedom or planning short getaways, our team is here to help you explore your options in a pressure-free, welcoming environment. Come down to our Chichester showroom, take a look around, and let’s start shaping your next chapter.
🔗 https://freespiritcampervans.co.uk/campervan-showroom-in-chichester/
📞 Call us: (01243) 649087
📩 Get in touch: https://freespiritcampervans.co.uk/contact/
🚐 Browse stock: https://freespiritcampervans.co.uk/high-quality-campervans-for-sale/
Final Word: Thank You
To every single person who has bought a campervan from us, left a review, referred a friend, or simply followed our journey, thank you. Your trust and support are the reasons we are here today.
This award isn’t just for us. It’s for you, too. You’ve helped shape Free Spirit Campervans into what it is today: a trusted, award-winning retailer that’s all about service, not sales quotas.
We’ll wear this Highly Rated badge with pride, but we’ll also keep earning it, one campervan at a time.
